Netways :: Inner Circle
24/7 Customer Care
Industrial e-Service Platform for MOCI - Qatar

Objectives:

Implementing an Industrial e-Services Platform for Ministry of Commerce & Industry (MOCI) based on Microsoft Dynamics 365 to introduce 46 Industrial services for Investors through online channels. Also, implementing Business Process Flow for industrial e-Service requests and fully automating Backoffice solution, internal portal and mobile application.

11/06/2024
  • About the Customer

MOCI is responsible for overseeing commercial and industrial activities for the State of Qatar

Industry: Governmental

  • CHALLENGES:

Having a robust secure digital infrastructure

Regulatory compliance and data protection

Integration with existing system and external parties

User adoption and digital literacy

  • SOLUTION

Built on top of Dynamics 365, the solution enables MOCI with a highly extensible platform used to model and create new solutions. The platform serves as a modelling and application builder, with the ease of managing new feature requirements and arising business needs, which will be the main engine for managing, and marketing events and activities. By integrating Azure OpenAI's chatbot capabilities into the Dynamics 365 platform, the platform offers a more responsive, efficient, and personalized user experience, crucial for attracting and retaining investors in a competitive digital landscape.

  • BENEFITS

Integrated Business Solutions

Flexibility and Scalability

Improved Customer Engagement

Data-Driven Insights

Automation of Routine Tasks

Compliance and Security

Advanced Natural Language Processing (NLP)

24/7 Availability by Azure OpenAI Chatbots

  • TECHNOLOGIES USED

Netways PACE (Process Automation and Configuration Engine)

Dynamics 365 Customer Service Enterprise

Microsoft Power BI

Microsoft Power Automate

Microsoft Azure for Apps Modernization

Industrial Web Portal

Virtual Agent Assistant

Azure DevOps CI/CD ALM

Chatbot and Azure OpenAI

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