24/7 Customer Care

The digital transformation of financial services is not driven from within the industry, but from the rapidly evolving customer behavior that’s adopting digital faster than any company can keep up with. Customers expect to be served anytime, anywhere, through any channel they choose to instead of the standard 8pm till 2pm counter-desk module. This approach requires a solid yet agile infrastructure to support and maintain the quantity and quality of personalized transactions. As a gold-certified Microsoft partner, Netways helps banks adopt intelligent digital transformation by partnering up on:

  • Omni-channel customer experience
  • Increased mobility and access
  • Increased touch points with bank
  • An array of services tailored to customer needs
  • Viewing the bank as a trusted financial advisor
  • Shorter wait times
  • Fast resolution of problems
  • Higher security and trust
  • Better risk-adjusted offerings
  • Improved transaction transparency
  • Personalized cost of finance based on credit history
  • Team-based selling
  • Detailed customer profiling and insight
  • Reduced customer complaints
  • Enable bankers with mobility
  • Operational Flexibility and agility
  • Ability to up-sell and cross-sell
  • Deeper insights through simple visualization tools
  • Improved access to operational data
  • Smart enterprise-wide data & analytics view
  • Intelligent multi-channel decisions
  • Reduced branch traffic
  • Reduced operations costs
  • Reduced risk management costs
  • Support smoother workflows
  • Improve time to market solutions
  • Optimized distribution network
  • Improved regulatory compliance
  • Pervasive risk analytics
  • Securely protecting customer and institutional data
  • Batch processing of data
  • Fostering innovation to enhance customer's journey
  • Personalized products and services
  • Bank predictive capacity through analyzing data patterns
  • Offering context-aware solution based on customer profiles
  • Trusted Advisory services through intelligent data mining
  • Customer-centric service innovation
  • Predictive modelling solutions
Vertical Solution Categories
Banker Productivity & Collaboration, Analytics
  • Banking PMO & Portfolio Management
  • Banking Risk analysis & Fraud Prevention Platform
  • Employee Self Service
  • Holding Organizations ERP
  • Holding PMO & Portfolio Management
  • Social Institution ERP
  • Fund Management System
Modeling, Analysis
  • Consolidated Financial Analytics