Netways March 2005 Newsletter Issue - Excelling in e-Service Implementation

www.netways.com

The Middle East Leading Technology and Integration Provider

About Netways
Netways' business philosophy centers on client services. And as mentors to our customers, we not only show the "how" but also the "why" behind Netways e-solutions. Educating our customers brings them closer to the process of change and new technological methodologies. They learn and grow�and it shows on their bottom line.

more About Netways

Netways empowers its fleet in Saudi Arabia, adding new cars: the Chevrolet Optra and Aveo.

Stay tuned to find out the final outcome of these newly awarded projects in our future newsletters.

Netways implements Microsoft Solutions for Saudi Electricity Company
Saudi Electricity Company (SEC) has decided to implement its new Enterprise Corporate Portals, both Internet and Intranet for all SEC offices, based completely on Microsoft solution, using Microsoft SharePoint Portal Server 2003, Microsoft Content Management Server 2002, Microsoft Biztalk Server 2004, Microsoft Application Center, Microsoft SQL Server Standard and Microsoft SQL Server Enterprise Editions. The contract for the implementation of this project has been awarded to Netways, a very well-established Microsoft Partner in Saudi and Middle East region.

The Royal Commission for Jubail and Yanbu is an autonomous organization of the Saudi Government who implements the physical and social infrastructure required for the development of Jubail and Yanbu areas as industrial cities. Using .NET technology integrated with Teamplate, Netways implemented a customized business automation project through the deployment of two online applications... read more

Netways develops online presence for the Saudi pavilion at EXPO JAPAN 2005.
The Expo Japan 2005 Saudi Pavilion site was built in 3 languages: Arabic, English and Japanese.
Special text encoding was used for the Japanese version, in order to display the Japanese ideograms correctly. A top-notch introductory Flash animation presents the legacy and journey of Saudi Arabia. read more

ILD (International Lawyers Directory) is a full fledged legal oriented online portal. The portal allows worldwide searching for specialized lawyers and attorneys, telecommunication between lawyers and their clients, a discussion forum and more. ASP.NET and Microsoft NetMeeting were employed for this project.

ILD Project Info [ pdf 35 kb ]

Expansion of resources and restructuring of offices
Netways has increased its resources through hiring new qualified people to serve the Middle Eastern market. They have expanded there offices to both the 9th and 8th floor where the offices have been restructured in order to provide employees with the best working environment. Netways always keeps in mind that employee retention is just as important as client retention.

NA-Plus E-commerce website solution
NA PLUS deployed Microsoft Commerce Server 2002 as its infrastructure of its online product catalogue. As part of the Microsoft Windows Server System�, Commerce Server 2002 is an extensible solution that enables organizations to rapidly deploy personalized e-commerce solutions.

NA-Plus Project Info [ pdf 41 kb ]

Netways Arabia Sponsors the Gulf Developers Conference
The first Microsoft event of its kind in the Gulf region; this conference brought together developers in the Gulf region for 3-days starting from April 10 to April 12, 2005. The conference was hold at the Four Season Hotel in Riyadh, Saudi Arabia.

GDC Online Agenda

GDC 2005 Invitation [ pdf 57 kb ]

Microsoft CRM in Customer Service : "Do more with less� is the common operating plan for service

As business leaders acknowledge the strategic impact of service on both profits and customer loyalty, the pressure on service organizations to decrease operational costs, improve service delivery quality, drive service revenues, and increase customer satisfaction has never been greater. �Do more with less� is the common operating plan for service.

To improve customer knowledge, contact centers need to arm agents with information that helps them personalize service and sales interactions across multiple channels of communication. Microsoft CRM provides a powerful business process modeler and automated routing engine for leads and service requests.

CRM Customer Service Brochure [ pdf 552 kb ] [ back to top ]