As business leaders acknowledge the strategic impact of service on both profits and customer loyalty, the pressure on service organizations to decrease operational costs, improve service delivery quality, drive service revenues, and increase customer satisfaction has never been greater. �Do more with less� is the common operating plan for service.
To improve customer knowledge, contact centers need to arm agents with information that helps them personalize service and sales interactions across multiple channels of communication. Microsoft CRM provides a powerful business process modeler and automated routing engine for leads and service requests.
CRM Customer Service Brochure [
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