Microsoft organized the launch of the latest version of Microsoft Dynamics CRM also known as CRM Titan. This launch event took place at the Gefinor Rotana Hotel on Hamra Street in Beirut on the 28th of March of 2008. Netways participated in this event being a Microsoft Gold Certified Partner with several areas of specialty including business solutions that branch out to cover Enterprise Resource Planning and Customer Relationship Management.
The event focused on the methods of driving success with Dynamics, and more specifically CRM 4.0 as an innovative customer relationship management solution. CRM 4.0 as a platform can be the host of number vertical solutions for financial services, insurance, shipping, retail, manufacturing, food and beverage and many more.
Microsoft Dynamics CRM 4.0 addresses the needs of 3 key business units inside an organization: Sales, Marketing, and Customer Service. This new version of CRM contains new and enhanced features of mobility, workflow, and others. In addition, there are three approaches for CRM 4.0 licensing which provides flexibility in that aspect: Hosting, SPLA license (Service Provider Licensing Agreement), and On-premise licensing.